FAQ

SHOPPING INFORMATION

Delivery charges are calculated based on the size, weight, and destination of your tractor or agricultural parts order.

Smaller items are typically shipped via courier, while large or heavy tractor parts may require freight. Shipping costs are calculated at checkout or confirmed before dispatch where required.

We deliver nationwide across New Zealand, including rural addresses. Rural delivery fees may apply depending on your location.

If you would like a freight estimate before ordering, please contact our team.

Delivery timeframes depend on product availability and your delivery location within New Zealand.

  • In-stock items are processed promptly.
  • North Island deliveries typically arrive sooner than South Island or rural deliveries.
  • Heavy or oversized freight items may take longer than standard courier parcels.

If your order is urgent, please contact us before placing your order to confirm availability and estimated dispatch timing

Once you place an order:

  1. You will receive an order confirmation email.
  2. Your order is processed and prepared for dispatch.
  3. You will receive shipping confirmation and tracking details (where applicable).
  4. Your tractor parts are delivered to your selected address.

If there are any stock delays or queries regarding compatibility, our team will contact you directly.

Yes. A tax invoice is issued for all completed purchases.

You will receive confirmation via email, and your invoice details can be provided for your records. If you require a copy of your invoice, please contact us with your order number.

PAYMENT INFORMATION

Payment is processed at the time you complete checkout through our secure online payment system.

If there are any issues with stock availability, we will contact you promptly to discuss options.

The wishlist feature allows you to save tractor parts or agricultural products you may wish to purchase later.

This is helpful for:

  • Comparing parts
  • Saving frequently ordered items
  • Planning future maintenance purchases

Items saved in your wishlist are not reserved and may sell out.

If your order arrives damaged or incorrect, please contact us as soon as possible.

To help us resolve the issue quickly, provide:

  • Your order number
  • Photos of the item and packaging
  • A brief description of the issue

We will review the situation and advise on replacement, exchange, or return options in line with our returns policy and New Zealand consumer law.

If you need to change or cancel your order, contact us immediately.

Orders that have not yet been dispatched may be modified.
Once an order has been shipped, changes may not be possible, and standard return procedures may apply.

Package tracking allows you to monitor the delivery progress of your order.

Once your tractor parts have been dispatched, tracking details (where available) will be emailed to you. You can use this tracking number to check delivery status directly with the courier or freight provider.

If you have not received tracking details, please contact us for assistance.

OTHER FREQUENTLY ASKED QUESTIONS

To ensure compatibility, please provide your tractor make, model, and serial number where possible. If you have a part number, include that as well.
If you’re unsure, contact the Agline team before ordering — we’re happy to help confirm fitment so you receive the correct part the first time.

Agline specialises in supplying quality new tractor and agricultural parts from trusted manufacturers. We stock a wide range of components for farm machinery, tractors, and agricultural equipment across New Zealand.

Yes. If you can’t locate a specific part on our website, contact us with the details and we’ll do our best to help source the correct component for your equipment.

You can order tractor parts directly through our online store. Simply add the item to your cart, proceed to checkout, and follow the secure payment process.

We accept secure online payment options available at checkout. For trade or account enquiries, please contact our team directly.

Yes. Agline offers nationwide shipping across New Zealand, including rural delivery addresses.

Yes, we deliver to rural properties throughout New Zealand. Delivery timeframes and costs may vary depending on location and item size.

Delivery times vary depending on product availability and destination. Orders are processed promptly, and many in-stock items are dispatched quickly.
For urgent requirements or delivery timeframe confirmation, please contact us before ordering.

Orders placed before our daily processing deadline may be dispatched the same day, subject to stock availability and order verification.
If your order is urgent, please contact us to confirm availability and dispatch timing.

Smaller items are typically sent via courier.
Large, bulky, or heavy tractor parts may be shipped via freight. Shipping method and pricing are calculated based on the size, weight, and delivery location.

If you’ve ordered the incorrect item, contact us as soon as possible. We’ll guide you through the return or exchange process in line with our returns policy.

All new parts are supplied in accordance with manufacturer warranty terms and New Zealand consumer law. If you experience an issue, contact us with your order details and we’ll assist you.

Please notify us immediately if your item arrives damaged. Providing photos and your order number will help us resolve the issue quickly.

Once your order has been dispatched, tracking details will be provided where available. If you haven’t received confirmation, contact our team for assistance.

You can reach us via our Contact page, phone, or email. When enquiring about a tractor part, please include:

  • Tractor make and model
  • Serial number (if available)
  • Part number (if known)
  • Photos (if helpful)

This helps us provide accurate advice quickly.