Easy Returns

Easy Returns & 30 Day Money Back Guarantee

Tractor Parts NZ – Shop with Confidence at Agline

At Agline, we understand that ordering tractor parts online can sometimes result in the wrong part being selected. That’s why we offer a straightforward and transparent Easy Returns Policy to give you peace of mind when purchasing tractor parts online in New Zealand.

We stand behind the quality of our products and want you to shop with confidence.

30 Day Money Back Guarantee (Online Sales Only)

We offer a 30 Day Money Back Guarantee on all new parts purchased online, subject to the conditions below.

If you have ordered an incorrect or unsuitable part, you may return it within 30 days of purchase provided:

• The part is unused and uninstalled
• It is in original condition
• It is returned in its original packaging
• Proof of purchase is provided

Once inspected and approved, we will arrange a refund or exchange.

This policy applies to online sales only and does not cover special order or non-stocked items unless faulty.

Incorrect Tractor Parts Ordered?

If you’ve received the wrong tractor part or made an error when ordering:

1. Contact our team before returning the item.
2. Provide your invoice number and details of the part.
3. Our service department will guide you through the return process.

We strongly recommend checking part numbers carefully before installation. Installed or damaged parts cannot be returned unless faulty.

For assistance, contact:
Agline Service Department
sales@agline.co.nz

Damaged in Transit

We take care to package all tractor parts securely. However, if your goods arrive damaged:

• Notify Agline immediately upon delivery
• Retain all packaging
• Keep proof of the courier ticket
• Provide photos of the damage where possible

Damage claims must be reported promptly to allow us to lodge a claim with the freight provider. Failure to notify us immediately may affect your claim.

Faulty Parts

If a product is believed to be faulty:

• Contact our service team before returning the item
• Provide a clear description of the issue
• Include photos or supporting details

All faulty items will be assessed in line with the Consumer Guarantees Act (NZ).

Simple & Transparent Returns Process

At Agline, we aim to make returns easy:

• Clear communication
• Fast response from our support team
• Prompt processing of approved returns
• Friendly, knowledgeable assistance

We know downtime matters. Our goal is to resolve any returns or part issues quickly so you can get back to work.

Why Buy Tractor Parts Online from Agline?

• Large range of quality aftermarket tractor parts
• 30 Day Money Back Guarantee (online purchases)
• Fast nationwide shipping across NZ
• Dedicated service support
• Trusted supplier to farmers and contractors